Managing PCB orders shouldn’t require back-and-forth emails, scattered documents, or unclear timelines. The PCB Power Customer Portal brings fabrication, assembly, component sourcing, payments, and communication into one structured workspace—helping customers improve turnaround time and stay aligned across every order.

Most customers already know PCB Power for its powerful Instant Quote tool and PowerBoM - Our BOM management tool. But what happens once you register with us and start placing orders online? That’s where the Customer Portal truly changes how you manage PCB projects.

Whether the requirement is prototyping or volume builds, the portal simplifies how customers engage with online PCB services, track production status, and manage the full cycle of PCB manufacturing.
Below are the core features that help you handle your projects with ease, from the first quote to the final shipment.

1. My Orders — Your Central View of Every PCB Build

Once you log in, your dashboard becomes the single place to review everything happening with your PCB fabrication and assembly jobs.
At the heart of this view is My Orders—a consolidated list of all orders placed through the portal. Key details appear in one organized panel, including:

Order number and service type (fabrication, assembly, or component sourcing)

• Quantity and ordered date
• Current production stage
• Expected dispatch date
  
• Payment and invoice status

From the same screen, you can:

• Download invoices and documents for finance and audit teams
  
• View and reference your PO
  
• Make pending payments
  
• Review dispatched orders and shipment details
  
• Update the delivery address where applicable

Instead of searching through email threads or juggling internal spreadsheets, My Orders becomes the control room for engineering, procurement, accounts, and logistics teams alike. Everything appears in one clean, timestamped view.

Log in to your dashboard to track every order and payment in one place.

2. Technical Queries & Resolution — Structured Support Throughout the Build

Through the Query module, you can:

• Attach Gerber files, assembly drawings, or supporting documents
  
• View responses and clarifications in a documented thread
  
• Track the status of your query until closure

This structured flow prevents information from getting lost in long email chains or across team members. Every decision and clarification stays recorded against the project, helping both your team and ours work with greater confidence.

Coming Soon: Query Engine
We’re also introducing a Query Engine module that will store all your past and ongoing queries along with their answers, explanations, and supporting notes.
You won't need to download individual documents or search through emails. All resolutions will be available in one searchable, organized view inside your portal.

Use your dashboard to raise and track technical queries in an organized way.

3. Virtual Appointments — Direct Access to the Right Team

Sometimes, a quick conversation is more effective than multiple written exchanges. The Customer Portal includes a virtual appointment option that allows you to schedule a time with the support, sales or engineering team during business hours.

You can use virtual appointments to:

• Review fabrication or assembly requirements before placing an order
  
• Walk through complex stack-ups, tolerances, or material choices
• Clarify documents or special build notes
  
• Discuss manufacturability or risk areas before committing to production

Instead of extended back-and-forth communication, you get focused time with the team that handles your boards, helping you move faster from concept to confirmed build.

How to Book a Virtual Appointment

Inside your dashboard, simply navigate to the ‘Reach Out to Us’ section.

From there:

• Select the team you want to connect with
  
• Choose your preferred date and time
• Submit details

Once your slot is booked, you will receive an email confirmation with all appointment details.

Book a virtual appointment for technical or order-related discussions.

4. Company, Address & Communication Details — Keep Your Records in Sync

Within your profile settings, you can manage:
Company Details & Documentation

• Legal company name
• GST or tax identification details (where applicable)
• Primary contact information

Address Management

• Multiple delivery addresses for different plants, or offices
  
• Dedicated invoice/billing addresses
  
• Quick selection of saved addresses at checkout, reducing manual entry errors

Email Management with Categories

You can assign specific email IDs for different communication types, such as:

• Sales & Commercial: Order confirmations, offers, quotations
• Engineering & Technical: Design clarifications, DFM-related updates

This ensures each type of update reaches the right department automatically—without manual forwarding or internal confusion.

Update your company profile to keep shipping, invoicing, and communication aligned.

5. User Management — Create Child Users for Collaborative Teams

The structure includes:

Power User:
The primary account holder with full administrative rights over the profile, users, and settings.

Child Users:
Additional team members who can be given selective access, such as:

• Viewing or placing their own orders
  
• Reviewing and accepting quotations
  
• Downloading invoices and documents for their orders
  
• Making payments (if enabled)

Important:
A Child User can only view and manage the orders they have personally placed.
They cannot see orders placed by the Main User or by any other Child User.
This prevents cross-team confusion, and keeps each department focused on the work assigned to them—while still operating within the same organizational account.

Create child users so your engineering, purchase, and finance teams can work from the same portal.

6. Additional Tools That Keep Your Projects Organized

Track Quotation

• View all fabrication and assembly quotations in one place
  
• Check status, offer date, and expiry date

Track Inquiry

• Maintain a list of all inquiries raised for fabrication, assembly, or component sourcing
• Review service type, lead time, and status updates. This is particularly useful when multiple project owners submit inquiries from the same company.

Service Updates

View short, timely updates related to:

• Planned maintenance
• Logistics or dispatch constraints

These updates enable your team to plan timelines more confidently.

By setting these once, repeated orders become faster and less error-prone, especially for teams placing regular builds.

Explore your dashboard tools to track quotations, inquiries, service updates, and saved preferences in one place.

Conclusion — A Portal Built for Faster, Smarter PCB Workflows

The PCB Power Customer Portal centralizes everything—orders, quotations, invoices, technical queries, user access, and payment tools—into one structured dashboard.

For teams managing multiple builds, revisions, or parallel projects, this workspace significantly reduces time spent on coordination and internal follow-ups.

Whether the requirement is to order PCB online, manage online PCB workflows, or work with a partner known for consistent PCB manufacturing, the dashboard helps your team handle every project with greater clarity and ease.

Create your account or log in to your dashboard and experience a more organized way to manage your PCB orders.